“Your Document Has Been Held In A Queue” Email Scam

Cybercriminals are now using a new phishing tactic disguised as a legitimate document-sharing notification. The email, titled “Your Document Has Been Held In A Queue”, urges recipients to download an attached file and log in to release the document. However, this is a fraudulent attempt to harvest your login credentials and compromise your personal information.

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Threat Overview

This phishing scam is designed to deceive users into believing they have a pending document awaiting their action. The email typically contains an attachment named “Zimbra Web Client Sign In.htm”, which mimics a genuine email login page. Once users input their credentials, the information is sent directly to the attackers, granting them unauthorized access to the victim’s accounts.

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Threat Summary

Attribute	Details
Threat Type	Phishing, Scam, Social Engineering, Fraud
Associated Email Addresses	Not specified
Detection Names	Script:SNH-gen [Trj], HTML:Beluga.1517, HTML:Beluga.1517 (B), HTML/Phishing.41D7!tr, Trojan:Script/Wacatac.B!ml
Symptoms of Infection	Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer
Damage	Loss of sensitive private information, monetary loss, identity theft
Distribution Methods	Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains
Danger Level	High
Removal Tool	SpyHunter

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In-Depth Analysis

How Did I Get Infected?

The infection typically begins when a user receives an email with the subject line “Pending Notification: Admin is sharing a file with you.” The email claims that a document has been held in a queue and prompts the recipient to download the attached “Zimbra Web Client Sign In.htm” file. Believing it to be a legitimate document, the user opens the attachment and is presented with a fake login page. Entering credentials here sends them directly to the attackers.

What Does It Do?

Once the attackers have your login information, they can:

• Access your email account and any linked services
• Steal sensitive personal and financial information
• Send phishing emails to your contacts
• Engage in identity theft and financial fraud

Should You Be Worried?

Absolutely. This scam poses a significant threat to your personal and financial security. If you’ve interacted with this email or its attachment, it’s crucial to act immediately to mitigate potential damage.

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Scam Email Content

Subject: Pending Notification: Admin is sharing a file with you.

ATTENTION:
Your document has been held in a queue.
Download attachment, and login to release your documents.

Manual Removal Guide: How to Identify and Remove Email Scams Yourself

Step 1: Recognizing Scam Emails

Before taking action, learn to identify email scams. Some common red flags include:

• Unknown Sender: Emails from unfamiliar addresses, especially if they claim to be from banks, tech support, or government agencies.
• Urgent or Threatening Language: Messages pressuring you to act quickly (e.g., “Your account will be suspended!”).
• Poor Grammar & Spelling Mistakes: Many scam emails contain grammatical errors.
• Suspicious Links or Attachments: Hover over links to check if they lead to an unusual website before clicking.
• Requests for Personal or Financial Information: Legitimate companies will never ask for sensitive details via email.

Step 2: Avoid Interacting with Scam Emails

If an email appears suspicious:

• Do NOT click on any links.
• Do NOT download attachments.
• Do NOT reply to the sender.

Step 3: Report the Email Scam

Reporting scam emails helps prevent others from falling victim to them:

• Gmail/Outlook/Yahoo Users: Click “Report Phishing” or “Report Spam” in your email client.
• FTC (U.S. users): Report scams to the FTC Complaint Assistant.
• Google Safe Browsing: Report phishing sites at Google’s Phishing Report.

Step 4: Block the Sender

To prevent further scam emails from the same sender:

• Gmail: Open the email, click the three dots, and select “Block [Sender Name]”.
• Outlook: Open the email, select “Junk” > “Block Sender”.
• Yahoo Mail: Click “More” > “Block Sender”.

Step 5: Check Your Accounts for Compromise

If you’ve interacted with a scam email:

• Change your passwords immediately. Use strong, unique passwords.
• Enable Two-Factor Authentication (2FA). Adds an extra security layer.
• Monitor your banking transactions for suspicious activity.

Step 6: Scan Your Device for Malware

If you accidentally clicked a link or downloaded a file, scan your system for malware:

• Windows Users (Windows Defender)
  • Go to Settings > Update & Security > Windows Security > Virus & Threat Protection.
  • Click “Quick Scan” or “Full Scan”.
• Mac Users
  • Use security software like Malwarebytes for Mac to scan for threats.

Step 7: Strengthen Email Security

• Enable spam filtering in your email provider’s settings.
• Use a third-party spam filter such as Spamihilator or Mailwasher.
• Stay educated on phishing techniques to avoid falling for scams in the future.

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SpyHunter Removal Guide: Automated Solution for Email Scam Threats

SpyHunter is a powerful anti-malware tool designed to detect and remove phishing-related threats, Trojans, spyware, and other cyber threats. If you prefer a quick and automated solution, follow these steps:

Step 1: Download SpyHunter

1. Visit the official SpyHunter download page: Download SpyHunter
2. Click “Download” and save the file.

Step 2: Install SpyHunter

1. Open the downloaded file (SpyHunter-Installer.exe).
2. Follow the on-screen installation instructions.
3. Once installed, launch SpyHunter.

Step 3: Perform a Full System Scan

1. Open SpyHunter and go to “Malware/PC Scan”.
2. Click “Start Scan Now” to begin scanning.
3. SpyHunter will detect threats linked to email scams.

Step 4: Review and Remove Detected Threats

1. After the scan completes, SpyHunter will display a list of detected threats.
2. Click "Fix Threats" to remove them.
3. Restart your computer after removal.

Step 5: Enable Real-Time Protection

• Activate SpyHunter’s Active Guards for real-time malware protection.
• Schedule regular system scans for ongoing security.

Step 6: Keep SpyHunter Updated

• Regularly update SpyHunter to detect new threats.
• To update, go to "Settings" > "Update" and click "Check for Updates".

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How to Prevent Future Email Scams

To avoid falling for email scams in the future, follow these precautions:

Use a Secure Email Provider

Consider using encrypted email services like ProtonMail or Tutanota for enhanced security.

Avoid Clicking Suspicious Links

Always verify links before clicking by hovering over them to see the actual URL.

Use a VPN on Public Wi-Fi

Scammers can intercept your data on public networks. Use a VPN for secure browsing.

Regularly Change Your Passwords

Use a password manager to generate and store secure passwords.

Install Anti-Phishing Browser Extensions

Use security extensions like Bitdefender TrafficLight or Avast Online Security to detect phishing attempts.

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Email scams pose a significant risk to personal and financial security. By following this manual removal guide, you can effectively identify and remove scam emails. For those seeking a fast and automated approach, SpyHunter provides a reliable solution to detect and remove email scam-related threats.

Take Action Now

Protect your device from scam-related malware with SpyHunter: Download SpyHunter

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Conclusion

The "Your Document Has Been Held In A Queue" email is a sophisticated phishing scam designed to steal your credentials and compromise your personal information. Always be cautious with unexpected emails, especially those prompting you to download attachments or enter login information. If you suspect you've been targeted, use a reputable security tool like SpyHunter to scan and protect your system.