“We Are Having Trouble With Firewall” Scam: A Technical Support Fraud Alert

The “We Are Having Trouble With Firewall” scam is a deceptive technical support fraud that falsely claims issues with a device’s Windows Firewall. Victims are urged to contact a fake support number, leading to potential financial fraud, identity theft, and malware infections. This article will dissect the scam, including how it works, its dangers, and a comprehensive removal guide using SpyHunter to ensure system security.

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Threat Summary

Feature	Details
Name	“We Are Having Trouble With Firewall” Tech Support Scam
Threat Type	Phishing, Scam, Social Engineering, Fraud
Fake Claim	Windows Firewall cannot be set as the default.
Disguise	Windows / Microsoft
Tech Support Scammer Phone Number	+1-877-371-5233
Related Domains	windows[.]net
Detection Names (windows[.]net)	ESET (Malware), Yandex Safebrowsing (Phishing), VirusTotal (Multiple Detections)
Serving IP Address	20.60.43.238
Symptoms	Fake error messages, hoax system scans, pop-ups urging users to call a support number.
Distribution Methods	Compromised websites, rogue online pop-up ads, potentially unwanted applications (PUAs).
Damage	Loss of sensitive data, monetary fraud, identity theft, possible malware infections.
Danger Level	High

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How the "We Are Having Trouble With Firewall" Scam Works

This scam typically operates through malicious pop-ups that mimic an official Microsoft notification. The fraudulent message states that Windows Firewall is malfunctioning due to system settings or external security programs. Victims are urged to call a tech support hotline to resolve the issue.

Once a victim calls the provided fraudulent helpline (+1-877-371-5233), scammers employ various tactics to extract information and gain control over the device. Here’s how the scam progresses:

1. Fake System Scan – The scam website runs a fake scan that displays security warnings.
2. Request for Microsoft ID – Users are prompted to enter their Microsoft account credentials, which scammers then steal.
3. Remote Access to the Device – Scammers persuade victims to install legitimate remote desktop tools like TeamViewer or UltraViewer.
4. Security Software Removal – The attacker may disable real security tools and install fake antivirus software.
5. Sensitive Data Theft – The scam aims to extract login credentials, financial details, and personal identification.
6. Ransom or Fake Payments – Scammers claim a service fee is needed to resolve the issue, leading to direct financial loss.
7. Malware Installation – Trojans, ransomware, or keyloggers might be installed to steal information over time.

Text Displayed in the Scam Pop-Up

Microsoft

We are having trouble with Firewall

Windows Firewall cannot be set as the default firewall. This problem may be occurring because of an existing Group Policy or because you are using another security firewall program. If you want to use Windows Firewall, exit this troubleshooter, uninstall the other firewall program, and then run this troubleshooter again.

Call us our Security Helpline: +1-877-371-5233 (TollFree)

Scan
[Run the windows scan to fix the problem]

Exit
[Exit the troubleshooter]

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How to Remove the "We Are Having Trouble With Firewall" Scam

If you have encountered this scam, follow these steps to remove any potentially unwanted programs (PUPs) or malware infections that may have been installed.

Step 1: Close the Scam Website

1. Do not click any buttons on the pop-up.
2. If you cannot close the tab, press Ctrl + Shift + Esc to open Task Manager.
3. Locate your web browser process, right-click, and select End Task.
4. Do not restore the previous browsing session when reopening the browser.

Step 2: Disconnect Your Device from the Internet

1. If you granted remote access to scammers, immediately disconnect from the internet.
2. If possible, unplug the Ethernet cable or turn off Wi-Fi.
3. This prevents further unauthorized access.

Step 3: Remove Unwanted Programs (Manually)

1. Press Win + R, type appwiz.cpl, and press Enter.
2. Look for suspicious applications installed recently.
3. Uninstall any unknown programs.

Step 4: Remove Scam-Related Browser Extensions

1. Google Chrome:
   • Go to chrome://extensions/.
   • Remove suspicious extensions.
2. Mozilla Firefox:
   • Navigate to about:addons.
   • Remove any unknown extensions.
3. Microsoft Edge:
   • Go to edge://extensions/.
   • Delete unwanted add-ons.

Step 5: Scan Your System with SpyHunter

SpyHunter is an advanced anti-malware tool that can detect and remove potentially unwanted programs (PUPs), adware, and malware.

1. Download SpyHunter.
2. Run the installer and follow on-screen instructions.
3. Launch SpyHunter and click Start Scan Now.
4. Let the scan complete, then remove all detected threats.

Step 6: Reset Browser Settings

1. Open Google Chrome > Go to Settings.
2. Scroll down and click Reset Settings.
3. Confirm by selecting Restore settings to their original defaults.
4. For Firefox: Type about:support > Click Refresh Firefox.
5. For Edge: Go to Settings > Reset settings > Restore settings.

Step 7: Enable Windows Security Protections

1. Open Windows Security from the Start menu.
2. Click Virus & threat protection.
3. Ensure Real-time protection is enabled.

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How to Prevent Future Tech Support Scams

To protect against similar threats, follow these security best practices:

Avoid Clicking on Pop-Ups

• If you see unexpected warnings, do not interact.
• Legitimate error messages will not request phone calls.

Never Call Unverified Numbers

• Microsoft does not provide tech support via pop-ups.
• Always verify official support pages.

Use an Ad Blocker

Install AdBlock or uBlock Origin to block malicious ads.

Do Not Grant Remote Access

Only allow authorized IT professionals to access your device.

Keep Software Updated

Regularly update Windows, browsers, and security software.

Use Trusted Antivirus Software

Install and maintain reputable anti-malware tools like SpyHunter.

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Final Thoughts

The "We Are Having Trouble With Firewall" scam is a deceptive fraud designed to steal sensitive data, extort money, and install malware. Users must be cautious of pop-up messages urging them to call a number for tech support. If you have encountered this scam, follow the removal guide and scan your system with SpyHunter to remove any lingering threats.

By staying vigilant and using cybersecurity best practices, you can avoid falling victim to scams and keep your device safe.