Virus Alert 027341 Scam: How to Recognize and Remove This Technical Support Scam

The “Virus Alert 027341” scam is a deceptive technical support scam that aims to trick unsuspecting users into believing their MacOS system is infected with malware. Fraudsters behind this scam use fake security alerts to create a sense of urgency, urging victims to contact a fraudulent tech support number. This article will provide a comprehensive analysis of this scam, including how it operates, its associated risks, and an in-depth removal guide.

Virus Alert 027341 Scam Overview

The “Virus Alert 027341” scam involves multiple fake warnings that claim the user’s system has been locked due to “unusual activity” or an infection by “Trojan-type spyware.” The message prompts users to contact a supposed “MacOS Support” helpline at +1-888-844-9392. Additionally, the scam features fake virus scan failures and error codes (such as “Ox800VDS”), further convincing users that their system is compromised.

The goal of this scam is to manipulate victims into paying for unnecessary services, disclosing sensitive information, or providing remote access to their computers.

Threat Summary

Category	Details
Name	Virus Alert 027341 Technical Support Scam
Threat Type	Phishing, Scam, Mac Malware, Mac Virus
Fake Claim	A computer is infected, system is locked
Fake Tech Support Number	+1-888-844-9392
Fake Error Code	Ox800VDS
Related Domain	windows[.]net
Detection Names	ESET (Phishing), Google Safe Browsing (Phishing), Netcraft (Malicious), Trustwave (Phishing)
Symptoms	Fake warnings, urgent messages, prompts to call tech support, system freeze (fake)
Distribution Methods	Deceptive pop-ups, rogue advertising networks, fraudulent emails, search engine poisoning, unwanted apps
Damage	Privacy issues, browser tracking, display of unwanted ads, redirections to dubious sites, financial loss, identity theft
Danger Level	High

How the Scam Works

1. User encounters a deceptive pop-up or alert – The scam is triggered via fraudulent websites, malicious ads, or pop-ups claiming that MacOS is infected.
2. Fake system lock warning – The scam message falsely claims that the system has been locked due to spyware or other security threats.
3. Prompt to call tech support – The message instructs users to contact a fake MacOS Support number (+1-888-844-9392).
4. Fraudulent assistance – Upon calling, victims are pressured into providing sensitive data, purchasing unnecessary software, or granting remote access.
5. Potential damage – If users comply, they risk financial loss, identity theft, or installation of actual malware.

Comprehensive Removal Guide

To effectively remove the "Virus Alert 027341" scam, follow these steps:

Step 1: Close the Scam Warning Page

• If your browser is locked, press Command + Option + Escape, select the browser, and force quit it.
• Restart your browser and avoid restoring previous tabs.

Step 2: Scan Your System for Malware with SpyHunter

1. Download SpyHunter – Visit the official SpyHunter website and download the anti-malware tool.
2. Install SpyHunter – Follow the on-screen instructions to install the software.
3. Run a Full System Scan – Launch SpyHunter and initiate a comprehensive scan.
4. Remove Detected Threats – Review the scan results and remove any detected malware or potentially unwanted programs (PUPs).

Step 3: Reset Browser Settings

• Open Safari → Go to Preferences → Select Privacy → Click on Manage Website Data → Remove all suspicious entries.
• For Google Chrome: Go to Settings → Select Reset Settings → Click Restore settings to their original defaults.
• For Mozilla Firefox: Go to Help → Choose Troubleshooting Information → Click Refresh Firefox.

Step 4: Remove Suspicious Applications

1. Open Finder → Go to Applications.
2. Look for any unknown or recently installed suspicious programs.
3. Right-click and select Move to Trash.

Step 5: Check and Remove Malicious Profiles

1. Open System Preferences → Go to Profiles.
2. If an unknown profile is listed, select it and click Remove (-).

How to Prevent Future Scams

Be Wary of Fake Alerts

• Do not trust pop-ups claiming your system is infected.
• Legitimate warnings will never ask you to call a phone number.

Avoid Clicking on Suspicious Links

• Avoid clicking on ads or links from unknown sources.
• Do not engage with fraudulent tech support messages.

Use Reliable Anti-Malware Software

• Install and regularly update anti-malware software like SpyHunter.
• Perform periodic system scans.

Enable Safe Browsing Features

• Use Google Safe Browsing and enable pop-up blockers in your browser.

Stay Educated on Common Scams

• Be aware of technical support scams, phishing emails, and fake software downloads.
• Educate family members and colleagues about scam tactics.

Conclusion

The "Virus Alert 027341" scam is a dangerous technical support scam that aims to deceive MacOS users into believing their system is infected. By recognizing the warning signs and following the detailed removal guide, you can effectively protect yourself from falling victim to such scams. To ensure ongoing security, always use a trusted anti-malware tool like SpyHunter and practice safe browsing habits.