“Norton Subscription Payment Has Failed” Scam

The “Norton Subscription Payment Has Failed” scam is a fraudulent scheme designed to deceive users into providing sensitive financial information. This scam falsely claims that a user’s Norton AntiVirus subscription has expired and that their payment method must be updated to continue protection. It is important to note that this scam has no connection to the legitimate Norton AntiVirus or its developer, Gen Digital Inc.

Threat Summary

Attribute	Details
Name	“Norton Subscription Payment Has Failed” pop-up scam
Threat Type	Phishing, Scam, Social Engineering, Fraud
Fake Claim	The payment for the Norton AntiVirus subscription has failed and must be updated to continue protection.
Disguise	Norton AntiVirus branding
Related Domains	dingaber[.]xyz
Detection Names	CRDF (Malicious), ESET (Malware), Seclookup (Malicious), CyRadar (Suspicious), Forcepoint ThreatSeeker (Suspicious)
Serving IP Address	45.141.156.249
Symptoms	Fake error messages, system warnings, pop-up errors, hoax computer scan.
Distribution Methods	Compromised websites, rogue pop-up ads, potentially unwanted applications (PUAs).
Damage	Loss of private information, monetary loss, identity theft, possible malware infections.
Danger Level	High

"Norton Subscription Payment Has Failed" Scam: How It Works

This scam typically appears as a pop-up message on compromised websites or through deceptive advertisements. The message claims that the user's Norton AntiVirus subscription has expired and urges them to update their payment information.

Fake Pop-up Text

Norton subscription payment has failed!

Attention: your antivirus subscription of Norton AntiVirus has expired on January 28.
Please update your payment details to restore protection immediately.

As a returning customer, you are eligible for a discount: 50% OFF

Restore protection

Unprotected PCs are 93% more vulnerable to suffer from malware.

Windows | macOS | Android | iOS

At the time of research, some of these scams redirected users to the official Norton website, exploiting its affiliate program to generate commissions. However, scammers may also redirect victims to phishing websites that steal financial information or install malware.

How to Remove "Norton Subscription Payment Has Failed" Scam

If you encounter this scam, follow these steps to remove it and protect your system.

Step 1: Close the Scam Pop-up

• If a pop-up appears on your browser, do not click any links or enter any information.
• Close the browser immediately or use the Task Manager (Ctrl + Shift + Esc) to force close the browser process.

Step 2: Scan for Malware with SpyHunter

1. Download and install SpyHunter from the official website.
2. Launch SpyHunter and run a full system scan.
3. Wait for the scan to complete and review the detected threats.
4. Click on the "Remove" button to delete all malicious files.

Step 3: Clear Browser Data

• Open your browser settings and navigate to "Privacy & Security."
• Click on "Clear browsing data" and select "Cookies and other site data" and "Cached images and files."
• Confirm and restart your browser.

Step 4: Remove Suspicious Extensions

• Open your browser and go to the extensions menu.
• Look for unknown or suspicious extensions and remove them.

Step 5: Reset Browser Settings

• Navigate to your browser’s settings and select "Reset settings to their original defaults."
• Confirm the action to remove any remaining unwanted configurations.

How to Prevent Falling Victim to Similar Scams

Be Cautious of Pop-ups and Ads

• Avoid clicking on random pop-ups, especially those claiming urgent security issues.
• If you receive a warning about your antivirus subscription, verify it directly through the official Norton website.

Keep Software and Antivirus Updated

Regularly update your operating system and antivirus software to prevent security vulnerabilities.

Use a Reliable Anti-Malware Tool

Install a reputable anti-malware tool like SpyHunter to detect and remove scams, adware, and potentially unwanted programs.

Check URLs Before Entering Information

Scammers often use URLs that mimic legitimate websites. Always verify the domain before entering personal data.

Enable Browser Security Features

Use browser security features like pop-up blockers and phishing protection to reduce exposure to scam websites.

Conclusion

The "Norton Subscription Payment Has Failed" scam is a dangerous phishing scheme designed to steal personal and financial information. Users must remain vigilant and avoid interacting with suspicious pop-ups or messages. If you have encountered this scam, follow the removal guide above to clean your system and protect your data.

By implementing proactive security measures, such as using SpyHunter, keeping your software updated, and being cautious of online threats, you can significantly reduce the risk of falling victim to similar scams in the future.

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