SolutionWeHave‑247 Ransomware

Warning: Your files are encrypted with the .solutionwehave247 extension—act quickly to minimize damage and avoid permanent data loss.

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Quick Threat Summary

Attribute	Details
Threat Type	Ransomware
Encrypted File Extension	.solutionwehave247
Ransom Note Filename	READ_NOTE.html
Email Contact (if any)	Not specified
Detection Names	MedusaLocker family variants
Symptoms	Files renamed, ransom note dropped, desktop wallpaper changed
Damage & Distribution	Strong file encryption (RSA + AES), delivered via phishing emails, malicious attachments, exploit kits
Danger Level	High

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How Did I Get Infected With SolutionWeHave‑247 Ransomware?

SolutionWeHave‑247 ransomware spreads through deceptive emails and malicious attachments. Victims often get infected after opening a convincing-looking document, archive file, or script that executes silently in the background. Once triggered, the ransomware connects to a remote server, encrypts data on the local system and network shares, and drops a ransom note demanding payment.

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What SolutionWeHave‑247 Ransomware Does to Your Files

Once installed, this ransomware scans your system for valuable personal and business-related files. It encrypts them using a hybrid RSA and AES algorithm, making them inaccessible without a unique decryption key. Encrypted files receive the .solutionwehave247 extension. For example, a file named invoice.pdf becomes invoice.pdf.solutionwehave247.

Alongside the encrypted files, it drops a ransom note named READ_NOTE.html and changes your desktop wallpaper to reinforce the threat. The note typically includes threats about increasing the ransom after 72 hours and allows decryption of a few non-essential files to “prove” they have the key.

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Should You Be Worried About SolutionWeHave‑247?

Yes—this isn’t scareware. SolutionWeHave‑247 is a real ransomware strain, likely part of the MedusaLocker family. It targets both individuals and business networks. The encryption is military-grade, and decrypting without paying the ransom is virtually impossible unless a free decryptor becomes available.

Even if you pay, there’s no guarantee the criminals will send a working decryption tool. Worse, they may target you again later or sell your contact info to other cybercriminal groups.

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Ransom Note Dropped by SolutionWeHave‑247

The ransom note, named READ_NOTE.html, informs you that your entire network has been breached. It warns against renaming files or using third-party recovery tools. The message sets a strict 72-hour deadline, after which the ransom amount increases. You’re also given the option to send a few test files for free decryption, but this is just a tactic to gain your trust.

There is no mention of the ransom amount or a direct payment address in the note—it typically requires victims to initiate contact through anonymous email or a Tor-based service.

Manual Ransomware Removal Guide

Warning: Manual removal is complex and risky. If not done correctly, it can lead to data loss or incomplete removal of ransomware. Only follow this method if you are an advanced user. If unsure, proceed with Method 2 (SpyHunter Removal Guide).

Step 1: Disconnect from the Internet

1. Unplug your Ethernet cable or disconnect Wi-Fi immediately to prevent further communication with the ransomware’s command and control (C2) servers.

Step 2: Boot into Safe Mode

For Windows Users:

1. For Windows 10, 11:
   • Press Windows + R, type msconfig, and hit Enter.
   • Go to the Boot tab.
   • Check Safe boot and select Network.
   • Click Apply and OK, then restart your PC.
2. For Windows 7, 8:
   • Restart your PC and press F8 repeatedly before Windows loads.
   • Select Safe Mode with Networking and press Enter.

For Mac Users:

1. Restart your Mac and immediately press and hold the Shift key.
2. Release the key once you see the Apple logo.
3. Your Mac will start in Safe Mode.

Step 3: Locate and Terminate Malicious Processes

For Windows Users:

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Look for suspicious processes (e.g., unknown names, high CPU usage, or random letters).
3. Right-click on the process and select End Task.

For Mac Users:

1. Open Activity Monitor (Finder > Applications > Utilities > Activity Monitor).
2. Look for unusual processes.
3. Select the process and click Force Quit.

Step 4: Delete Malicious Files

For Windows Users:

1. Press Windows + R, type %temp%, and hit Enter.
2. Delete all files in the Temp folder.
3. Navigate to:
   • C:\Users\[Your Username]\AppData\Roaming
   • C:\Users\[Your Username]\AppData\Local
   • C:\Windows\System32
4. Look for suspicious files related to the ransomware (random file names, recently modified) and delete them.

For Mac Users:

1. Open Finder and go to Go > Go to Folder.
2. Type ~/Library/Application Support and delete suspicious folders.
3. Navigate to ~/Library/LaunchAgents and remove unknown .plist files.

Step 5: Remove Ransomware from Registry or System Settings

For Windows Users:

Warning: Incorrect changes in the Registry Editor can damage your system. Proceed with caution.

1. Press Windows + R, type regedit, and hit Enter.
2. Navigate to:
   • HKEY_CURRENT_USER\Software
   • HKEY_LOCAL_MACHINE\Software
3. Look for unfamiliar folders with random characters or ransomware-related names.
4. Right-click and select Delete.

For Mac Users:

1. Go to System Preferences > Users & Groups.
2. Click on Login Items and remove any suspicious startup items.
3. Navigate to ~/Library/Preferences and remove malicious .plist files.

Step 6: Restore System Using System Restore (Windows) or Time Machine (Mac)

For Windows Users:

1. Press Windows + R, type rstrui, and hit Enter.
2. Click Next, choose a restore point before the infection, and follow the prompts to restore your system.

For Mac Users:

1. Restart your Mac and hold Command + R to enter macOS Utilities.
2. Select Restore from Time Machine Backup.
3. Choose a backup prior to the ransomware infection and restore your system.

Step 7: Use a Decryption Tool (If Available)

• Visit No More Ransom (www.nomoreransom.org) and check if a decryption tool is available for your ransomware variant.

Step 8: Recover Files Using Backup

• If you have backups on an external drive or cloud storage, restore your files.

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Automatic Ransomware Removal Using SpyHunter

If manual removal seems too risky or complicated, using a reliable anti-malware tool like SpyHunter is the best alternative.

Step 1: Download SpyHunter

Download SpyHunter from the official link: Download SpyHunter

Or follow the official installation instructions here:
SpyHunter Download Instructions

Step 2: Install SpyHunter

1. Open the downloaded file (SpyHunter-Installer.exe).
2. Follow the on-screen prompts to install the program.
3. Once installed, launch SpyHunter.

Step 3: Perform a Full System Scan

1. Click on Start Scan Now.
2. SpyHunter will scan for ransomware and other malware.
3. Wait for the scan to complete.

Step 4: Remove Detected Threats

1. After the scan, SpyHunter will list all detected threats.
2. Click Fix Threats to remove the ransomware.

Step 5: Use SpyHunter’s Malware HelpDesk (If Needed)

If you are dealing with a stubborn ransomware variant, SpyHunter’s Malware HelpDesk provides custom fixes to remove advanced threats.

Step 6: Restore Your Files

If your files are encrypted:

• Try No More Ransom (www.nomoreransom.org) for decryption tools.
• Restore from cloud storage or external backups.

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Preventing Future Ransomware Attacks

• Keep backups on an external hard drive or cloud storage.
• Use SpyHunter to detect threats before they infect your system.
• Enable Windows Defender or a trusted antivirus program.
• Avoid suspicious emails, attachments, and links.
• Update Windows, macOS & software regularly.

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Conclusion

SolutionWeHave‑247 ransomware is a critical-level threat that causes severe data loss and potential operational downtime. You should:

• Isolate the infected device immediately to stop further encryption.
• Remove the ransomware using a reputable anti-malware solution.
• Avoid paying the ransom—there’s no guarantee of recovery.
• Restore files from clean backups if available.
• Harden your security posture to prevent future attacks.

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