“Something Went Wrong While Displaying the Webpage” Malware

Encountering various types of cyber threats is almost inevitable. One such threat that has been making rounds is the “Something Went Wrong While Displaying the Webpage” malware. This particular cyber threat is designed to deceive users by presenting a misleading error message, tricking them into believing there is an issue with their browser or system. This article will delve into the specifics of this malware, its actions, consequences, detection names, and similar threats. Additionally, we will provide a comprehensive removal guide and best practices to prevent future infections.

Actions and Consequences of the Malware

The “Something Went Wrong While Displaying the Webpage” malware typically infiltrates systems through malicious websites, bundled software downloads, or phishing emails. Once installed, it executes several actions:

1. Display of Fake Error Messages: The malware generates misleading error messages indicating that something went wrong while displaying a webpage. This prompts users to click on links or call a support number, which can lead to further malicious activities.
2. Browser Hijacking: The malware may alter browser settings, redirecting users to harmful websites, displaying unwanted ads, and collecting browsing data.
3. Personal Information Theft: By tricking users into sharing personal information or credentials, the malware can facilitate identity theft and financial fraud.
4. System Performance Degradation: The malware can consume significant system resources, leading to slow performance, crashes, and other technical issues.

Detection Names and Similar Threats

Different cybersecurity vendors may detect this malware under various names, such as:

• “HTML/Phish”
• “JS/Redirector”
• “Adware.Generic”

Similar threats include:

• Fake Tech Support Scams: These scams also display fraudulent error messages to deceive users into contacting fake support.
• Browser Hijackers: Malware that modifies browser settings without user consent.
• Adware: Software that displays unwanted advertisements and can lead to malicious sites.

Comprehensive Removal Guide

Removing the “Something Went Wrong While Displaying the Webpage” malware involves several steps:

1. Disconnect from the Internet: Prevent further damage and communication with the malware server by disconnecting your device from the internet.
2. Enter Safe Mode: Reboot your computer in Safe Mode to prevent the malware from running during the removal process.
   • For Windows: Restart your computer and press F8 (or Shift + F8 on some systems) before the Windows logo appears. Select “Safe Mode with Networking”.
   • For macOS: Restart your Mac, hold down the Shift key immediately after the startup chime, and release it once the login window appears.
3. Check and Remove Malicious Programs:
   • Windows:
     • Go to Control Panel > Programs > Programs and Features.
     • Look for suspicious programs, right-click, and select “Uninstall”.
   • macOS:
     • Open Finder, go to Applications.
     • Drag any suspicious applications to the Trash and empty it.
4. Reset Browser Settings:
   • Google Chrome: Go to Settings > Advanced > Reset and clean up > Restore settings to their original defaults.
   • Mozilla Firefox: Go to Help > Troubleshooting Information > Refresh Firefox.
   • Microsoft Edge: Go to Settings > Reset settings > Restore settings to their default values.
5. Delete Temporary Files:
   • Windows: Use Disk Cleanup to delete temporary files.
   • macOS: Go to Finder > Go > Go to Folder, type ~/Library/Caches, and delete unnecessary files.
6. Run Built-in Antivirus Scans:
   • Windows Defender (Windows): Go to Settings > Update & Security > Windows Security > Virus & threat protection, and run a full scan.
   • XProtect (macOS): macOS has built-in protections, but it’s still advisable to check for updates and ensure your system is protected.
7. Review and Monitor Browser Extensions: Remove any suspicious or unfamiliar extensions from your browser settings.

Best Practices for Preventing Future Infections

1. Keep Software Updated: Regularly update your operating system, browsers, and all software to patch vulnerabilities.
2. Use Strong Passwords: Implement strong, unique passwords for all accounts and enable two-factor authentication where possible.
3. Be Wary of Phishing Attempts: Avoid clicking on suspicious links or downloading attachments from unknown sources.
4. Regular Backups: Frequently back up important data to an external drive or cloud storage.
5. Secure Network: Use a secure, encrypted connection (VPN) when browsing on public Wi-Fi.
6. Educate Yourself: Stay informed about the latest cyber threats and learn how to recognize common signs of malware.